Who we are
This website is operated by Davinci Mechanical LLC (“Davinci Mechanical,” “we,” “us,” or “our”). We provide commercial HVAC, refrigeration, ice machine, and hot water services throughout Orange County, CA and surrounding areas. Davinci Mechanical is the commercial division associated with Scottish Tom Heating & Air.
What we collect
- Business & contact details you provide (e.g., business name, site address, contact name, role/title, email, phone).
- Service information related to scheduling, estimates, work orders, invoices, and warranty/maintenance records.
- Equipment & site data entered or captured during service (e.g., unit make/model/serial, filter sizes, readings, photos, technician notes).
- Website data (cookies/analytics) to understand site usage and performance.
- Payment details processed securely by our payment provider (we don’t store full card numbers).
DaVinci Portal (QR-coded asset records)
If your account includes access to the DaVinci Portal, each serviced asset may receive a QR label linked to a record containing service history, photos, technician notes, upcoming work, and scheduling options. Portal access is role-based and intended for your authorized employees and contractors. You control who on your team has access; we log access for security and support.
We use the Portal data solely to deliver and improve our services, provide documentation for audits, and help plan maintenance. We do not sell Portal data.
How we use your information
- Respond to inquiries, provide estimates, and deliver services.
- Schedule visits, send service updates, and coordinate approvals.
- Maintain equipment records and documentation in DaVinci Portal.
- Process payments securely via our payment provider.
- Improve our website, operations, and customer experience.
- Comply with legal, safety, and regulatory requirements.
We do not sell or share your personal information for cross-context behavioral advertising.
SMS, calls & email
We may contact you by phone, SMS, or email to coordinate service (e.g., ETA messages, scheduling updates, approvals). Message and data rates may apply. You can opt out of non-essential messages at any time by replying STOP to SMS or using the unsubscribe link in emails. We do not send marketing texts without your consent.
Service providers
We use trusted vendors to operate our business, for example:
- Stripe for secure payments
- Supabase for application hosting and file storage
- Email/SMS providers for notifications and coordination
These providers receive only the minimum data needed to perform their services and are restricted from using it for other purposes.
Cookies & analytics
We may use cookies and similar technologies for basic analytics (e.g., page performance, traffic patterns). You can manage cookies in your browser; disabling some may affect site functionality.
Data retention
We retain records for as long as necessary to provide services, maintain equipment histories, meet legal/accounting obligations, and resolve disputes. If you request deletion and we have no ongoing legal or contractual need to keep your data, we will honor the request.
Your choices & rights
- Access, update, or correct your information.
- Opt out of non-essential communications.
- Request deletion where legally permissible.
To make a request, email tom@davinci-mechanical.com or call (714) 594-9194.
California privacy (CPRA)
If you are a California resident, you may have additional rights under the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and limit use of sensitive personal information. We do not sell or share personal information for cross-context behavioral advertising. To exercise rights, contact us at the email or phone above.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure; please contact us if you believe your account or data has been compromised.
Children’s privacy
Our services are directed to businesses and adults. If you believe a child has provided us personal information, please contact us and we will delete it where appropriate.
Changes to this policy
We may update this policy to reflect operational, legal, or regulatory changes. We’ll post the updated effective date at the top of this page.
Contact
Questions or requests? Email tom@davinci-mechanical.com or call (714) 594-9194.