Help Center

Frequently Asked Questions

Straight answers for commercial HVAC, refrigeration, coolers, and water heaters. Don’t see your question? Reach out—we’re happy to help.

Do you offer same-day commercial service?

Yes. We prioritize restaurants, retail, and facilities experiencing outages. Most diagnostics are same-day, and many repairs are completed on the first visit depending on parts availability.

How do I book service?

Use the contact form to request a time 3–30 days out, or call (714) 594-9194 for urgent issues. We’ll confirm a window and keep you posted with ETA updates.

Which areas do you serve?

Orange County, CA—common calls in Irvine, Costa Mesa, Tustin, Huntington Beach, Newport Beach, Garden Grove, Orange, Fullerton, and nearby.

What equipment do you work on?

Commercial HVAC (RTUs and split systems), walk-in & reach-in coolers/freezers, ice machines, and commercial water heaters (tank, tankless, and boiler-fed).

Do you handle emergency after-hours calls?

Yes. After-hours and weekend response is available when on-call. Rates differ outside normal hours; we’ll quote before dispatch.

Which brands do you service?

Most major commercial brands. We choose repair parts based on reliability and local distributor stock to minimize downtime.

How often should commercial HVAC be serviced?

Most sites run quarterly PM; lighter-duty or cleaner environments may choose bi-annual. Kitchens and high-load sites often benefit from more frequent coil cleaning.

What’s included in a commercial HVAC PM visit?

Coil cleaning, belts & bearings, amp draws, capacitors/contactors, electrical/tightening, drain service, filter checks, and refrigerant readings with supply/return temps documented.

Do you maintain walk-ins and reach-ins?

Yes. We verify box temps, inspect door seals and hinges, check evaporator/condenser cleanliness, confirm defrost operation, and document pressures/temps for trend tracking.

Do you service commercial water heaters?

Yes. We inspect combustion/ignition or element performance, verify recovery, check venting/safety, flush tanks if applicable, and document readings.

What do your PM reports include?

Photos, measured readings, and clear notes with prioritized recommendations so you can plan repairs and avoid repeat breakdowns.

My walk-in isn’t holding temperature—what should I do?

Keep doors closed, confirm lights are off, and call us. We’ll check charge/airflow, inspect fan operation and defrost, and resolve the root cause—not just clear alarms.

Do you repair ice machines?

Yes. We diagnose production issues, sanitize per manufacturer guidance, verify water/filtration, and log temperatures and cycles.

How do you handle pricing and approvals?

Diagnosis is quoted up front. For repairs, we present options and get approval before work begins. Larger items or change-outs are quoted in writing.

What about parts availability?

We stock common parts on the truck. If special-order items are needed, we provide an ETA and schedule promptly once parts arrive.

What warranties do you provide?

Manufacturer warranties apply to installed equipment. We also stand behind our workmanship—your proposal will outline coverage for the specific scope.

Do you provide documentation for health or insurance audits?

Yes. We supply photo-logged service notes with readings and tasks performed—useful for health-department inspections and insurance records.

Do you handle refrigerant properly?

Yes. We follow EPA handling requirements, use proper recovery procedures, and document readings so you have a clear service history.